Dispatch is open · answered 24/7
Insurance claims
Xactimate estimates, detailed cost breakdowns and a documented file that starts on the first visit. We coordinate with property teams and adjusters; the insurer decides coverage and approvals.
- IICRCCertified firm
- WSIBCovered crews
- ACMOAffiliated
- XactimateInsurance-ready pricing
Adjusters and property managers: [email protected] · Xactimate estimates on request
What adjusters get
- Xactimate pricing
- Estimates are built in Xactimate on established industry pricing. Every cost appears as a line item, so the breakdown can be checked against the scope.
- Documentation
- Photos and scope notes from the first visit, readings while the work runs, and records kept for insurance and compliance. The file is ready when the carrier asks for it.
- Contents inventory
- A computerized inventory records what was moved, cleaned or written off. It eases Proof of Loss forms for the policyholder and keeps contents questions out of the settlement.
- Direct contact
- Email [email protected] and the reply comes from people who know the file. For a loss in progress, call 1-800-211-7640.
Project controls
The claim file is built around documented conditions, a defined scope and clear points of responsibility.
- IICRC-certified restoration firm
- Xactimate line-item estimating
- Photo and moisture-reading records
- Written scope and change documentation
- Contents inventory when included in scope
- Adjuster and property-team coordination
How a claim runs with us
One protocol from first report to closure. The file builds as the work runs, not after it.
-
First report
Phone the loss in, any hour. A crew responds and stabilizes the site, and documentation starts on the first visit.
-
Scope & estimate
The scope is priced in Xactimate on established industry pricing, then shared with the carrier as a line-item estimate.
-
Coverage decision & work
The insurer determines policy coverage and approvals. Required mitigation and approved repairs are photographed and logged while the work runs, so the file stays current.
-
Closure
We provide a final project file with available photos, readings and invoices. The insurer and policyholder handle claim closure.
Assigning a loss right now?
Dispatch takes the address, the type of loss and your file reference, then assigns a crew. Documentation starts on the first visit.
Dispatch is open right now
Losses get reported at 2 a.m. too.
Dispatch is answered 24/7. The coordinator confirms the response available for the address, and the project file starts when site work begins.
1-800-211-7640 Toll-free · 24 hoursNot urgent? Email [email protected]
