Dispatch is open · answered 24/7
About CT Restore
CT Restore coordinates water, fire and property restoration for homes, condominiums and commercial buildings. From our Toronto head office and warehouse, a 24/7 dispatch team connects clients with trained technicians, estimating support, restoration equipment and repair coordination. Service outside the GTA, including Montreal, is confirmed for each address when you call.
Explore our restoration services or see what to expect when you need emergency restoration.
A practical restoration process
Every loss is different, but the work starts with the same fundamentals: understand the conditions, protect what can be saved and document the path back to a usable property.
- 01 · Assess
- A coordinator gathers the first details, then the site team inspects the affected area, identifies visible hazards and uses moisture or thermal-imaging tools when they are appropriate. We explain the proposed scope, required resources and expected next steps before work proceeds.
- 02 · Protect and move
- Salvageable furniture and contents may be moved, inventoried or packed out when the work requires it. Items that remain are protected or blocked so the team can work safely around them and reduce avoidable secondary damage.
- 03 · Clean, dry and restore
- Depending on the loss, the agreed work may include water extraction and controlled drying, fire and smoke cleaning, odour treatment, mold containment or repairs. Methods and products are selected for the affected materials and site conditions.
- 04 · Document and coordinate
- Technicians record site conditions, readings and completed work as the project develops. Estimators can prepare Xactimate scopes and support property owners, managers and adjusters with project documentation. Insurers remain responsible for coverage decisions and claim approvals.
The CT Restore advantage
Our published company materials emphasize a combination of trained people, restoration equipment and organized documentation. In practice, that means the following:
- Restoration-focused training
- Field assignments are matched to technicians with relevant training in water, structural drying, fire and smoke, microbial remediation, carpet cleaning, odour control and job-site safety.
- Moisture diagnostics
- Moisture meters and infrared imaging can help investigate concealed water migration behind finishes and below flooring. Findings are interpreted alongside a physical inspection rather than relying on a single instrument.
- Drying and dehumidification resources
- Air movers, dehumidifiers, extraction equipment and monitoring tools can be configured around the size and conditions of a water loss. Equipment availability, delivery and setup are confirmed for each project.
- Contents and claim documentation
- Inventory, photographs, readings and detailed estimating can help organize a proof-of-loss discussion and keep property teams and adjusters working from the same information. Learn more about our insurance and adjuster support.
- Cleaning and odour-control options
- Cleaning agents and odour-control methods are chosen according to the source, affected material and occupied environment. The recommended method is reviewed with the client before treatment.
- Support for complex properties
- The workflow is designed for homes as well as condominiums, commercial spaces and multi-unit losses where access, occupants, building systems and multiple stakeholders must be coordinated.
Associations, certifications and training
CT Restore's published company materials list IICRC technician credentials and a relationship with the Association of Condominium Managers of Ontario (ACMO).
- IICRC
- The Institute of Inspection, Cleaning and Restoration Certification develops standards and administers certification programs for the inspection, cleaning and restoration industries. CT Restore's company materials list technician training across the categories shown below.
- ACMO
- The Association of Condominium Managers of Ontario represents Ontario's condominium-management profession. CT Restore's legacy credentials page lists ACMO among the company's industry relationships and reflects its work with condominium managers, boards and multi-residential properties.
Training represented in company materials
- Applied microbial remediation
- Applied structural drying
- Carpet cleaning
- Commercial drying
- Fire and smoke restoration
- Health and safety
- Odour control
- Water damage restoration
Company materials also reference asbestos awareness, large-loss management and infrared building-science training. Certifications can be technician-specific and may change; ask the coordinator for current credential, insurance and workplace coverage documents relevant to your project and jurisdiction.
Service area and buildings we support
Our published head office and warehouse is on Railside Road in Toronto. We coordinate restoration for homeowners, condominium boards, property managers, commercial operators and insurance professionals across the GTA. For Montreal and other locations outside the GTA, call to confirm current coverage, resources and timing for the property address.
- Toronto
- East York
- Scarborough
- Etobicoke
- North York
- Thornhill
- Richmond Hill
- Newmarket
- Markham
- York Region
- Mississauga
- Montreal
Dispatch is open right now
Emergency help starts with one call
Our emergency line is answered 24/7. Describe what you can see and the coordinator will confirm coverage, availability and the next practical step.
1-800-211-7640 Toll-free · 24 hoursNot urgent? Email [email protected]
