Emergency line answered 24/7

24/7 emergency restoration response

Call with the full address, building type, what happened and any immediate hazard. A coordinator confirms coverage, available resources and an estimated arrival window for the specific loss.

1-800-211-7640 Toll-free · answered 24/7

FireCall 911 first
ElectricityDo not enter energized water
SourceStop it only when safe
DispatchTiming confirmed on the call

What to do before a restoration crew arrives

Fire or smoke

Call 911 or local emergency services and stay outside. Do not re-enter until authorities say the building is safe. Once released, call for board-up, contents and cleaning coordination.

Active water

Keep away from standing water near electrical equipment. If the source can be shut off without entering a hazardous area, do so; otherwise wait for qualified help.

Visible mold or suspect air

Avoid disturbing affected materials or running fans through the area. Close the room when practical and describe the visible extent and moisture source to the coordinator.

What dispatch needs from you

Clear facts help the coordinator identify immediate risks and the appropriate response.

Exact location: Street address, unit, floor, affected room and the best entrance for the site contact.
Type and source of damage: Water, fire, smoke or visible mold; when it began; whether the source is still active; and which materials are affected.
Building conditions: Electrical hazards, structural damage, contaminated water, alarms, access restrictions and whether occupants remain in the building.
Project contacts: Owner, tenant, superintendent or property manager details, plus an insurance file number when one is already available.

From emergency call to controlled work

Call
The coordinator records the address, loss type and immediate hazards. Life safety remains with emergency services.
Confirm
Dispatch confirms the service area, available response, access plan and estimated timing for that address.
Stabilize
On site, the crew reassesses hazards, controls the affected area and begins the authorized mitigation scope.
Document
Photos, readings, scope notes and changes are organized for the owner, property team and adjuster.

Current coverage is confirmed by address

The emergency line supports Toronto and the GTA and Montreal. Resource availability and travel conditions change, so dispatch gives timing for the specific call rather than a blanket promise.

Head office: 9-132 Railside Rd., Toronto, ON M3A 1A3.
Emergency line: 1-800-211-7640, answered 24 hours a day.